Customer Support Executive

Responsibilities

• Act as the primary point of contact for assigned clients.
• Coordinate between clients and internal Accounts, Taxation, EXIM, and HR teams.
• Monitor compliance deadlines for GST, Income Tax, ROC, DGFT, Customs, IEC, RCMC, LUT, ESI, and PF.
• Collect and coordinate financial and compliance documents required for filings.
• Follow up on EXIM documentation including IEC, Shipping Bills, Bills of Entry, LUT, and RCMC.
• Assist clients with export-import documentation and requirements.
• Coordinate support for bank-related documents such as LC, FIRC, and BRC.
• Maintain client records, compliance calendars, and tracking systems.
• Handle client queries and coordinate timely resolution with internal teams.
• Support onboarding of new clients, including KYC and agreements.
• Assist with contract renewals and fee follow-ups.
• Collect client feedback and identify opportunities for additional services.
• Support client satisfaction, retention, and business growth.

Requirements

• Qualification: Any Degree Bachelor
• Strong communication and presentation skills.
• Customer-focused and service-oriented approach.
• Good coordination and follow-up skills.
• Ability to manage multiple clients and deadlines.
• Strong organizational and time-management skills.
• Professional communication and business etiquette.
• Basic understanding of Accounts, Taxation, EXIM, and statutory compliance.
• Ability to coordinate effectively with internal teams and clients.

Skills

Qualifications

Experience

2–5 yrs

Education

Bachelor's degree (preferred)

Work authorisation

Must already be authorized to work

Benefits

• PF & ESI